Shipping policy

Refund & Return Policy

Free Returns on All Orders

Return Window

Eligibility for Returns

• Your item must be unused, in the same condition that you received it, and in the original packaging.
• Certain products (such as custom or personalized items) may not be eligible for return. Please check the product description for details.

How to Start a Return

1. Contact us at support@aureliaadventure.com or text 1-682-277-4521 within 30 days of delivery.
2. Provide your order number and details about the item you wish to return.
3. We’ll send you a prepaid return shipping label and instructions on how to send your item back.

Refunds

• Once we receive and inspect your return, we’ll notify you by email.
• If approved, your refund will be processed to your original payment method within 5–7 business days.
• Shipping costs (if any were paid) are non-refundable unless the return is due to our error (wrong or defective item).

Exchanges

Non-Returnable Items

• Gift cards
• Personalized or custom items (unless defective or damaged)
• Items marked “Final Sale”

Questions?